re:handling

I think Carnegie's statement still holds true and may even hold more truth today. It is has always been more productive to appeal to people's egos than to demean them. People respond positively to flattery and other things that make them feel good about themselves.Today many people will not tolerate even the slightest bit of criticism. Co-workers and employees are a prime example of how this works. Many times it is more effective to make a coworker believe that they are more important than they actually are, in order to get them to preform a routine job function. Rather than telling them that they are not adequately preforming their duties, making them feel important makes them want to do it. Employees feel as though they are special for being selected to have a responsibility , the other option usually just results in lackluster performance of the bare minimum.